🚨 ACTIVE SECURITY INCIDENT? Our emergency response team is available 24/7 +255-XXX-XXXXXX

Incident Response

24/7 emergency response to contain, eradicate, and recover from security incidents while minimizing business impact and preventing recurrence

Service Summary

Fortishield-Matrix provides comprehensive incident response services to rapidly contain security breaches, minimize damage, and restore normal operations. Our certified incident handlers follow proven methodologies to manage cyber incidents from detection through post-incident analysis.

Outcome: Rapid containment, evidence preservation, root cause analysis, business restoration, and prevention of future incidents.

🚨 Emergency Response Hotline

Incident Response Lifecycle

1

Preparation

Develop incident response plans, establish communication protocols, deploy monitoring tools, and conduct team training. Preparation is key to effective response.

  • Incident response plan development
  • Communication tree establishment
  • Tool deployment and configuration
  • Team training and tabletop exercises
2

Detection & Analysis

Identify potential security incidents through monitoring, analyze scope and impact, and determine appropriate response level.

  • 24/7 security monitoring
  • Threat intelligence correlation
  • Impact assessment and scoping
  • Evidence collection and preservation
3

Containment & Eradication

Immediate actions to prevent further damage, isolate affected systems, remove malicious presence, and prevent recurrence.

  • Network segmentation and isolation
  • Malware removal and system cleansing
  • Credential reset and access revocation
  • Vulnerability patching and hardening
4

Recovery

Restore systems to normal operation, validate security controls, and ensure business continuity while monitoring for residual threats.

  • System restoration from clean backups
  • Security control validation
  • Business process verification
  • Continuous monitoring post-recovery
5

Post-Incident Activity

Conduct root cause analysis, document lessons learned, implement improvements, and prepare for regulatory or legal requirements.

  • Comprehensive incident documentation
  • Root cause analysis and reporting
  • Process improvement implementation
  • Regulatory and legal support

Incident Response Service Tiers

Retainer
$15,000/yr
Annual retainer + incident fees
  • Priority response during incidents
  • Annual incident response plan review
  • Tabletop exercise facilitation
  • Discounted incident response rates
  • 24/7 on-call availability
  • Monthly threat intelligence briefings
Get Retainer
Emergency Response
$5,000+
Per incident engagement
  • Immediate response activation
  • On-site or remote incident handling
  • Evidence collection and preservation
  • Containment and eradication
  • Comprehensive incident report
  • 30-day post-incident support
  • Regulatory compliance documentation
Emergency Response
Managed IR
$50,000+/yr
Full managed service
  • Dedicated incident response team
  • 24/7 monitoring and detection
  • Proactive threat hunting
  • Unlimited incident response
  • Regular tabletop exercises
  • Compliance and reporting
  • Cyber insurance coordination
Managed Service

Response Capabilities

Malware Outbreaks
Ransomware, trojans, worms, and other malware containment, analysis, and eradication with minimal business disruption.
Advanced Persistent Threats
Sophisticated threat actor detection, containment, and eradication with threat intelligence integration.
Data Breach Response
Rapid containment of data exfiltration, impact assessment, regulatory notification, and recovery coordination.
DDoS & Network Attacks
Distributed denial of service mitigation, network infrastructure protection, and service restoration.
Business Email Compromise
Email system compromise response, financial fraud prevention, and communication restoration.
Cloud Security Incidents
Cloud infrastructure compromise response, IAM security, and multi-cloud environment protection.

Response Time Guarantees

Our service level agreements ensure rapid response and effective incident resolution

15 min
Initial Response
Maximum time to initial contact and assessment initiation
1 hour
Containment Start
Time to begin active containment measures for critical incidents
4 hours
Preliminary Report
Initial incident assessment and containment status report
24/7
Expert Availability
Certified incident handlers available around the clock

Common Incident Types We Handle

Ransomware Attacks
Encryption-based extortion with business continuity impact
Credential Compromise
Stolen credentials leading to unauthorized access
Web Application Attacks
SQL injection, XSS, and other application-level breaches
Phishing & Social Engineering
Deceptive communication leading to security breaches
Insider Threats
Malicious or negligent actions by internal personnel
Data Exfiltration
Unauthorized data transfer outside the organization

🚨 Emergency Incident Response

If you're experiencing an active security incident, call our 24/7 emergency hotline immediately

+255-XXX-XXXXXX

Our certified incident handlers are standing by to assist you

Call Now

Be Prepared Before an Incident Occurs

Don't wait for a security breach to happen. Partner with Fortishield-Matrix for proactive incident response planning, retainer services, and peace of mind knowing expert help is just a phone call away.

Schedule Preparedness Assessment